Application Troubleshooting and Incident Response
Industry : Finance
Crafted and implemented a cutting-edge solution designed to swiftly address critical incidents and effectively minimize downtime, ensuring uninterrupted operations and peak performance.
Services Provided:
- Implementation of APM (Application Performance Monitoring) for comprehensive oversight.
- Development of incident response plans and real-time diagnostic dashboards.
- Proactive alerting through SMS and Email for warning and critical health checks.
- Establishment of real-time monitoring systems for continuous oversight.
Results:
- Realized an impressive 70% reduction in mean time to resolution (MTTR).
- Consistently improved customer satisfaction levels across various cases.